This policy applies to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
A. shipping costs:
- Free Shipping order over $39.00
- $9.00 shipping charges under $39.00
B. Transit, Handling & Order Cut off Time Domestically:
In general, domestic shipments are in transit for 5– 8 days (Monday to Friday). The order cut-off time will be 2 pm Pacific Standard Time (Los Angeles). Domestic order handling time is 1 -2 business days (Monday to Friday).
C. Delivery Terms:
We mainly use Courier Please and USPS to deliver your product. We are not responsible if you gave us a wrong address. We are also not responsible if Courier Please or USPS or other Shipping Carriers is unable to deliver or gain access to the address you supplied.
D. Change of Delivery Address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at firstname.lastname@example.org or Call Us at +1 415-323-3872
There are no cancellations allowed. Please refer to our refund/exchange policy.
F. Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
A MESSAGE TO YOU
We know you are excited to receive your delivery from mytopper, and we are excited to get it to you! That is why we do our best to ensure the delivery is as quick as possible to ensure you get your items fast.
Due to COVID-19 we are experiencing slightly longer delivery times. We are working hard with the people in our warehouses to get each order out as quick as possible. For any inconvenience caused we apologise, this is something that will change in the near future.
Phone No: +1 415-323-3872
Hours of Operation: 9am-5pm
Address : 1777 Yosemite Ave, Suite 235A,